Thank you for your positive comments about our home, it is great to hear that you’ve found your Dad’s care to be “excellent” and that you’d recommend Broadway Halls to others. There is a team member in charge of every shift who checks diaries, handover documentation and communication books to ensure all messages are passed on at changeover. Following your feedback we have highlighted the importance of communication with our team. Thanks again for taking the time to review our home, it is through a feedback process that we can further improve the service we provide.