Thank you for your review, we were very happy to see your good and excellent scores, particularly for the care and the team at Lennox House. We were a little surprised by your comments about the atmosphere in the home, as this is not reflective of the positive feel we see in the home every day. Please rest assured that our rates of pay are fair and comparable to other providers – we also offer excellent incentives such as our GEM (Going the Extra Mile) scheme and excellent training and career progression. We do cater to all care types at Lennox House, from residential through to nursing and dementia care, so many residents will have very different needs, likes and personalities. For some, they will enjoy group activities and lots of music and stimulation, whilst others may prefer a quieter environment with more one-to-one interaction with the team – we of course go out of our way to cater to everyone, and make sure that every resident is comfortable and cared for in what is their home. Please do let us know if you have questions or suggestions now or in the future, and you are very welcome to pop in at any time for a cup of tea to see more of what we do.