Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry that you have had cause for concern.  Please be assured we have a monthly activities programme as well as a weekly timetable which is devised in conjunction with Residents, although we do not currently have a Wellbeing Coordinator. Your Mother does occasionally take part in activities but mostly declines and as requested, we do have some photographs. Having reviewed the daily rotas for the past weeks, these are correct however sometimes when staff are sick we cannot always cover the shift. Staffing levels are set according to Resident dependency and occupancy and as there have been some staff changes in Church View, we are currently recruiting into these positions. We hope you are reassured that the happiness and wellbeing of all our Residents is of paramount importance to us. Going forward, please do not hesitate to liaise with home management with any concerns you may have so that these can be immediately addressed.