Thank you for your review, we value all feedback as this helps us to improve our service where required. We would like to respond by explaining that our staffing levels are reviewed regularly, the outcome depends on occupancy and individual dependency levels. Therefore staff ratios may differ at times.  I was pleased to note that you have observed improvements in the home; we will continue to make changes to the environment of the home to the benefit of our residents. Our activities team continue to develop their lifestyle programme to enhance the programme to include mind, body and soul stimulation based on our Residents interests and hobbies and we actively encourage our Residents families to participate and would welcome your input to support our garden area.  We have recently purchased a new small greenhouse to support this.<br><br>You are welcome to meet with me when next you visit the home to discuss any concerns that you may have so that we can address these immediately they occur.