Thank you for your feedback regarding your visit to Little Holland Hall.  We are very pleased to know that you feel that the staff are all so friendly and that your friend has a special connection with one staff member in particular. <br>We are also delighted to see that you find our services, care and facilities excellent and that you would be likely to recommend the home. <br>We are sorry to hear that you feel that some of the food did not always look very attractive. We have recently put a lot of effort into improving our dining experience, to ensure that we are able to cater for all dietary requirements and preferences. As you have found, on the rare occasion that a resident does not like their meal, we are always more than happy to replace it with an alternative. <br>We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments.  <br>At Little Holland Hall we have an open door policy and you are always welcome to visit and discuss any concerns you have with the management team.