Thank you for your review, we value all feedback as this helps us to improve our service where required. At Oakland Care Home, we always try our best to provide the highest standards of care and appreciate that consistency of colleagues has a positive impact for Residents. I am very pleased to inform you that we have now recruited a Home Manager and Wellbeing Co-ordinator who have both commenced their roles with us. I am sure the Home Manager would appreciate meeting you and receiving your feedback. If you would like to discuss this matter further please do not hesitate to contact us at HC-One.co.uk