We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide at Colne View. I would like to assure you that our levels of staffing are always suitable to meet the needs of all our residents 24 hours a day, seven days a week, to ensure we’re always providing high levels of both care and activities. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views. If you would like to discuss this further, please contact the home manager who would be happy to talk you in person.