Hello Graeme,<br><br>Thank you for taking the time to review St Pauls Care Centre.  We are sorry for any unhappiness caused and we would like to reassure you that Westgate Healthcare takes all concerns raised very seriously. Our teams are passionate about ensuring we are providing the best quality care for our residents, whilst making sure their individual needs are met during their time with us, and your feedback is essential in supporting our continuous development. <br><br>Your mother was a valued member of the community at St Paul's for nearly 10 years, and she is greatly missed by all. We are delighted to hear she has settled so well at her new home.<br><br>We wish you and your family all the best.<br><br>Kind regards,<br>Emma