Thank you for taking the time to review our home, we are pleased that you find our team to be ‘extremely friendly’ and that you’d recommend Glebefields to others. We’re sorry to hear about any communication issues you experienced, we will look into creating ‘hospital bags’ for residents with key items when they are transferred to hospital. Since the arrival of our new Home Manager our communications have been reviewed and improvements made. Thank you again for your review, it is through a feedback process that we can further improve the service we provide. Best wishes to you and your family.