Thank you very much for your feedback. We are delighted to hear that you would recommend The Terrace and that you think the standard of care we provide for your sister is very good. We have had staffing issues recently due to colleagues leaving without notice and sickness and we have done our utmost to cover these shifts with agency staff in the interim. Thankfully we are now back to full team resource. We know we speak quite often when you visit, but perhaps you would like to attend a resident meeting should you wish a more formal communication route. Alternatively, the home manager has an open door policy if you would prefer a private conversation with her.