Thank you for your review, we value all feedback as this helps us to improve our service where required. We are disappointed your experience of our home has deteriorated. Please be assured that all our home managers go through rigorous screening and we are confident that the current home manager will ensure the high standards we strive to achieve are maintained given time to find her feet. The health, happiness and wellbeing of all our residents is of paramount importance to us and building relationships with the loved ones of those we are privileged to care for is of vital importance. To this effect, please do take time to introduce yourself to the new home manager when next you visit the home, we are always happy to support with any queries or concerns you might have.