Thank you for taking the time to review our home, we are pleased that you find the care given to your daughter here to be 'excellent' and that you'd recommend our home to others. Whilst we have recently recruited a new home manager and deputy manager, our Regional Support Manager has overseen the home and will continue to do so whilst the new management settles in post, to ensure continuity is maintained. We always operate at safe staffing levels, which can include agency workers, this will be reviewed following your feedback. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.