Thank you for taking the time to review our home, we are pleased to hear you find it to have a ‘homely and welcoming atmosphere’ and that you’d recommend Avery Mews to others. Our team are dedicated to providing the highest standard of care and are an asset to our home. We always operate at safe staffing levels, following recent recruitment we now have a full team of care staff so the numbers so we are able to work with numbers higher than what is required. This allows team members to spend more time interacting with residents. A checklist has since been put in place for your Mother so we can ensure all her needs are met. Thanks again for your review, this helps us further improve the service we provide.