Thank you for this feedback. At Quantum Care we genuinely strive to provide high levels of care and support to all residents in our care. Reviews and feedback from previous and current residents on this site support this being achieved in many cases. However, it would appear that we have not met your expectations during your stay at this home and can only apologise for any inconvenience and upset caused to you and your family during this time. Your feedback is important to us and will be used to improve our services going forward.