We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We are sorry to hear that the food offering has not always met your expectations. I understand that our head chef has now meet with you to discuss your personal preferences and will continue to ensure there is something on the menu every day to suit your requirements. We take great care in our menu planning, taking feedback from residents, relatives and staff, to offer a variety choice that suits all residents tastes. We appreciate not everyone enjoys herbs and spices and we, therefore, ensure our sauces are served separately so that residents can choose how much or little they would like with their meal. We’d also like to assure you that continuity of care is important to us and we endeavour to use as little agency staff as possible, although there are occasions when this is unavoidable. Your constructive feedback is important to us and we have passed your comments to the home manager. Thank you again for taking the time to leave us a review.