Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our staff team; we have worked hard to recruit the right carers and nurses to the home and following a very successful recruitment campaign the staff are currently on training and induction. We are in the process of reviewing bedrooms and have commenced a redecoration program. Where carpets are identified for replacement, this will be undertaken. We have employed a new chef manager who is working with the staff team and Residents regarding the food service.