Thank you for your review and likelihood to recommend the home. Our Home Manager carries out a daily visit to all of the home residents and is available 7 days a week to them. The Home Manager also carries out resident meetings alongside other events such as “afternoon tea with the manager” at various times throughout the week and month. We pride ourselves on getting to know all of our residents on an individual basis and therefore the name used is something discussed as part of our admission process and is always what the resident would like to be known by.