Thank you for this second review which relates to the same member of your family, covering the same period of stay at this home.<br>Quantum Care has investigated your concerns relating to your relative’s care and can advise that some, but not all, of the issues raised, were actioned by the home. With regard to his health; phone discussions and several visits to the home were received from the GP, as well as the paramedics and the frailty nurse who ensured that his health was regularly monitored, and that any care advice provided and referrals made were duly carried out by the care staff during his stay. <br>Quantum Care is well known throughout all its homes for the genuine, high quality of care that it provides to all its residents. However, on this occasion, it does appear that this standard of care was not provided on a consistent basis during your relative’s stay, which is truly regrettable. We apologise wholeheartedly to all concerned for any upset and inconvenience caused as a result of this.   <br>Quantum Care does not believe in complacency and further training has already been provided to the care staff at this home, which will continue on a regular basis, to improve the provision of care going forward.  A new, experienced Home Manager is now in position at this home.