Thanks very much for taking the time to review Abney Court. We are delighted to hear your positive comments about the home, in particular the staff, the food and the bedrooms. Care UK operate a higher than average staff to resident ratio, although there may be occasions when one of the care team is sick or has to urgently go to hospital with a resident. It is our policy to notify the family of all falls and we will therefore investigate this matter to ensure this does not happen again – we sincerely apologise for not keeping you informed.