Thank you for your review, we value all feedback as this helps us to make improvements where required, and your kind comments regarding our valued staff team are very much appreciated. Due to the nature of the disease, those with dementia are not always compliant when it comes to daily living habits including personal hygiene. Our staff will encourage and use learned techniques to support residents but we cannot force anyone to engage if they do not want to. Our intervention will include returning at a later time when the resident may be more willing to accept support; we would never wish to cause distress or anxiety. In regard to the décor, both units are light and airy following a full refurb and we are currently adding life stations to enhance and provide a stimulating environment. Relative meeting dates are displayed on the notice board in our front entrance and all are welcome to attend.