Thank you for taking the time to complete the feedback card, we have noted your comments. We have particularly noted the comments about the menu and activities program. I would like to take this opportunity to inform you of that we are currently reviewing our menu with our senior chefs in the company as we would agree it is time to take a look at the dishes on offer. We would like to take the opportunity to invite you and your Mother to be involved in that process, and we will be asking other residents and families to be involved in those choices too on a regular basis.
Looking at your comments for the activity program, again we would welcome you and your Mother to take part in the planning processes and put forward some new ideas. We do pride ourselves on our activity program as we currently base it on feedback of the events enjoyed and what requests are made by Residents within the Home. However, one size does not fit all, so further comments are always welcome.
We do encourage our residents and relatives to join our meetings, again feedback can be discussed and ideas can be shared and actions agreed and shared with other families. The dates of the meetings are on each unit on display and the Home Manager has an Open Door policy, please feel free to speak with her with any concerns, issues and ideas.