Thankyou for taking the time to review our service. We are glad the issues have been resolved in regards to the continence products. As you are aware continence products are prescribed on an individual basis and when this needed reviewing, when needs change, there was a significant delay in getting a new prescription of products. Additional products were purchased by the home in the meantime. <br>There is an ongoing refurbishment programme of the home, including the garden and grounds. <br>If you have any concerns please do not hesitate to speak to our management team, we have an open door policy