Thank you for taking the time to review our home, it is great to hear you find our team to be 'friendly, kind and courteous', they will be pleased to hear your comments. We pride ourselves on the high level of service we provide, so we're sorry to hear your concerns on this occasion. Providing an excellent food and dining experience is important to us, and we are able to tailor the menu to suit complex dietary needs, why don't you pop in for a chat with our Home Manager on your next visit so we can ensure we're offering a range of meals that your loved one will enjoy? We will review our laundry service following your comments. Thank you again for your review, it is through a feedback process that we can further improve the service we provide.