Thank you for your review, we value all feedback as this allows us to make improvements where required. Staff endeavour to respond to all call bells in a timely manner, however, there are times when response times may vary due to unforeseen circumstances, which are out of our control. Thank you for your suggestion in relation to hands and face cleansing following meals. Cleansing wipes are readily available in the dining area for this purpose and staff strive to maintain our Residents dignity at all times. The home has a cleaning regime in place for all equipment such as wheelchairs, over bed tables and furniture, however, we always welcome suggestions to improve the service we provide.