We are sorry you are not happy with the management as you have mentioned, we have tried to contact you by phone and email so we can discuss any concerns you may have at Epsom Beaumont. However, you have not answered or responded to our emails or letters.<br><br>The health and well being of all our residents is our absolute priority and our staff have continued training in order to provide this. Please feel free to contact the home manager or our Regional Director if you wish to discuss any of the points raised in more detail. thank you for letting us know that the care team do a fabulous job, you mention facilities and safety is very poor but your mother is looked after in a secured unit, we have just completed and refurbished the unit and all our residents are safe and secure, we apologise if there was any misunderstanding as you selected the home for your mother and every time we have seen you, you have confirmed to the team that you are very pleased how the staff are looking your mother. If there is anything we can do, please let us know and we will try to address it.