Thank you for your review. We would like to assure that staffing levels within the Home and the individual units are reviewed on a regular basis to ensure they are appropriate to meet dependency. This is overseen by the Senior Management Team to ensure compliance. Our Staff are very highly regarded and as a Home we have implemented incentives and awards to recognise the hard work and commitment given on a daily basis. We also have a schedule of redecoration which also includes replacement of furnishings and fittings.