Thank you for submitting your review. I understand that the home manager has already been in contact regarding your concerns, but please rest assured we do take any issues and feedback very seriously. In regards to the cleanliness of the home and the gardens, we have a dedicated housekeeping and maintenance team, as well as external gardeners, who work hard to keep Elizabeth Lodge clean, safe and comfortable for all. I would like to reassure you that the outside space is also secure and the garden gate you mention is between a small sensory garden from one of the suites into a larger space that is fully secure and safe – in fact, we are very proud of the large and beautiful outside space we have here which is enjoyed by residents often. As with the rest of the home, we also have a dedicated chef-led team at Elizabeth Lodge who take cleanliness and food hygiene very seriously – in fact, just last month, the home underwent its regular inspection and our food hygiene rating was rated as 5 out of 5 (very good) by Enfield Council. We do not handle or serve food wearing gloves, but of course, follow strict hygiene standards at all times. We are also very proud of the homely environment, atmosphere and space at Elizabeth Lodge. This includes the provision of both larger dining rooms on suites as well as dedicated smaller seating areas for residents that may enjoy a smaller setting – these are appropriately placed so as not to obstruct any corridors or passageways and give residents the option of dining as they wish. We also provide name tags for all resident’s clothing items – if you purchase any new items, just let the care team know and we will be happy to label these for you.