Thank you for your positive scores regarding the standards of care and support, activities and facilities at Colne View. We are also grateful to see that you gave a ‘good’ score for the food we provide. We’re sorry however to hear that you had concerns with the temperature of your food during your recent respite stay with us. We welcome all feedback from residents and would encourage you to share your concerns at any time with a member of the team or a carer, who would be happy to listen and will endeavour to meet your needs. Many thanks again for your comments, and please do let us know now or at any time in the future if we can help with any questions, suggestions or queries.