Thank you for your review, we value all feedback as this helps us to improve our service where necessary. As there is no specific quiet area on the Ein Cartref community for families to use when visiting, the staff are happy to assist your Mother and you to a quieter area or bedroom to allow for privacy during visits. Unfortunately, for the security of the home and those we care for, we are not permitted to give out the access codes to the building. I understand the frustration this may cause especially on weekends when you may have to wait a little longer for the door to be opened but the safety and wellbeing of our residents is paramount.