Good to hear that you are settling well at Oaklands. And thank you for giving us excellent scoring! On behalf of Oaklands Management and Care Staff Team, I would like to extend my sincerest apologies for your experience with the staff being rushed when short-staffed, mainly at mealtimes and changeover times. I have spoken to the staff regarding this concern. I do know, that this happens. During mealtimes, staff will be allocated to assist residents according to their individual needs. Some residents needs may take time to be assisted, and for those who are independent with their meals, staff may appear to rush in serving their meals. This might be the incident that you are referring to. We pride ourselves in giving the best care and be fair to all residents. We strive to continue to improve the quality of our service and we appreciate your feedback. Rest assured that we will take your concern seriously and discuss this in our daily handover.<br>Any further issues, please don't hesitate to speak to me anytime.