Thank you for taking the time to review our home, it is great to hear you say that Flowerdown “performs strongly” and that you’d recommend our home to others. Your comment “the human qualities exhibited by staff at all levels were exemplary” is also lovely to read. I see there are a few areas you feel we could improve upon, please do get in touch with our Home Manager at your earliest convenience so we can ensure we’re on the same page. Thanks again for your review, we value all feedback as it helps us further improve the service we provide.