Hi Ros, firstly I would like to thank you for your comments regarding your sister's stay with us. We are disappointed with some of your comments however the overall rating we welcome as part of our continued commitment to providing the best possible care to all of our residents. We take all reviews seriously to improve the service we provide. Throughout your sister's one week stay she did enjoy the meals out x two and the entertainers that came into the home to which she was dancing and singing along to. The feedback from your sister throughout her stay and on leaving was positive and she was looking forward to returning to stay with the friends she had made.