Thank you for taking the time to review our home, we are delighted to hear how happy you are with your Father’s care here at Cossins House and that you find our management team ‘excellent.’ The contractor fault in the bathroom is being reviewed further following your feedback, as is cleanliness. The cottage itself is highly safe and secure, only a few steps away from the main home. As your Father uses the back door to access the main home there may be occasions when deliveries are being taken at the same time. We are in the process of making adjustments to allow easier access for wheelchairs through this door, such as altering the photocopier and units to give more space and moving the fire extinguishers to the side so wheelchairs won’t bump into them. Feel free to pop in for a chat with our Home Manager on your next visit if there's anything you'd like to discuss further.