Although we accept that we could have done better in relation to the short stay of the resident referred to in this review, we do feel that the review is very unfair.  We do not feel the resident was ready to come into a care home, and came to us late on a Friday afternoon against our recommendation, as this allowed no time for the resident to settle before the weekend. <br><br>The relatives at no point spoke to our Home Manager or Deputy manager about their concerns and didn’t even wait for them to come to meet them on the Saturday (the day after admission), which they both offered to do, before taking the resident out of Oxendon House.  <br><br>Despite many attempts to get in touch with the family since, as we take all complaints and residents' and relatives' dissatisfaction extremely seriously.  We have not had any response from the family.  We are still unsure of their exact issues and concerns.<br><br>We have written to the relatives saying that no charge will be made for their relative’s stay, or their contractual notice, due to them not being happy with the care provided by Oxendon House.  We used this as another opportunity, to say that we would very much value their feedback so that we can improve things going forward.  We have still not heard anything back from the family.