We have reflected on this complaint and have worked hard to restore confidence in the service provided at Crimond House. This has resulted in a positive Care Inspectorate inspection very recently, and a grade increase.<br>Whilst we are disappointed that we could not meet the expectations of this relative, we continue to focus on and promote collaborative working to ensure high standards of care for our residents.  Our new Home Manager is very committed and will support Crimond House to go from strength to strength as we move forward.