I am sorry to hear that you have concerns which you felt unable to discuss with myself as Home Manager or the staff on duty during your visit. It is unfortunate that I was not aware of these concerns; I would have most certainly tried to have dealt with them at the time. About our staffing levels, these are reviewed daily and are based on how many Residents we have in the home and their level of care needs. However, as I am sure you appreciate certain times of the day can be busier than others. I am sorry that you felt the care and attention for all our Residents was not evident during your visit as myself and my colleagues at Branston Court pride ourselves in always providing the best possible care at all times. When our Residents have visitors we like to give them some privacy, unless of course specific care interventions are required. I apologise if colleagues did not offer you refreshments or that not disturbing you during your visit, was unexpected. With regards to being unchallenged on leaving the home, when visitors enter the home that we are not familiar with, they would obviously be asked who they are here to visit asked to sign in, therefore omitting any need to approach visitors as they leave. Thank you for your review and I hope this response addresses your concerns.