Thank you for your review, we have now introduced a welcome pack for our new residents and family's as we took on board the vast amount of information required in the early stages. I am unsure why you struggled to get hold of anyone out of hours as our nurse carry a phone on them at all times but I will review this? It was a pleasure to see your mum become well enough to move to a residential setting and we would welcome her back with open arms should she ever need to return.