Thank you for taking the time to leave us a review, we are saddened that these issues which we felt had been addressed at the time are still causing you some distress.  Having liaised with the management, they were unaware that there were ongoing concerns and it would be very much appreciated if you can discuss these directly with the Registered Manager so she can fully investigate the issues and resolve them for you and your mother.  The hotel is sufficiently staffed so that there should never be any feeling of being rushed and we would like to know exactly who you feel has been unfriendly so that this may be discussed with them.  Thanks again for your feedback.