Dear Julie, thank you for taking the time to review Lukestone Care Centre. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us. I have passed your comments on to our Home Manager, Karen Wilkins. Please be assured that we are working hard to recruit and retain staff who provide a high quality of care and embrace Nellsar’s values. Please do not hesitate to get in touch should you have any future concerns or feedback.