Dear Joanne<br>Thank you for leaving us this review. <br>I believe the matters were raised to the General Manager of the site in July and was immediately investigated. The outcome was discussed in a meeting with the lady resident and also followed up by a letter of response. All matters raised in this review were addressed and clearly pointed out the explanations and solutions in details individually. <br>Please do not hesitate to let us know if we can help with any other concerns,<br>Best wishes.