Thank you for your review, it's great to hear your positive comments about our Magic Moments Club team, food and hairdressing. We always operate at safe staffing levels with experienced care team on each shift alongside newer recruits to maintain consistency. Residents on our dementia floor are able to move around the floor freely with our open-door policy. However, if a family member notices an item is missing and makes us aware of this at the time, then we can make every effort to locate it.