Thank you for your review, we're pleased to hear you find us 'overall excellent' and that you'd recommend our home to others. We have receptionists on duty all day including evenings and weekends as well as team on each floor 24 hours a day. Doors are locked after hours, and visitors who leave after hours are asked to inform a team member so the door can be locked behind them. Regarding the flowers, our team have been made aware of this issue and it will be taken up again with head housekeeper.