Thank you for your review and giving us a rating of ‘good’. We are sorry to hear that you are unhappy with certain areas of service. As far as our staff are aware, the resident concerned does come to breakfast in the dining room. We are not sure how our staff forgot on one occasion, but our Home Management team can certainly investigate further, please contact them at your convenience. Unfortunately, there have been a few occasions of staff sickness at short notice when trips had to be cancelled.