Hi Ann<br>Since you had previously raised same these issues with us on 20/05/19 in our questionnaire, we came up with a number of options including keeping a Daily Diary in your mum's room for the staff to record their accountability for everything they do for your mother. You replied by email on 22/05/19 and agreed with Daily Diary as a good idea for our staff to implement. You have not raised any issues to us since and since we have an open door policy, we conclude there have been no further issues.