We’re grateful for your feedback and are pleased with the positive comments and scores for the care and support we provide. Regarding your medication, we are sorry that you feel that it was not distributed on time. All medication is given to our resident within the therapeutic window time of 15 minutes. We know that sometimes residents are used to taking medication on the exact time every day and that this is quite specific, but as you can appreciate, it is difficult for us to do so in the environment we are in, but we do our utmost to make sure it is exact. Nonetheless, we do take your concerns and feedback seriously and will look into this further. We would like to thank you for taking the time to share your views.