Dear Brian, we are saddened to receive such feedback. Our residents are encouraged to ambulate freely around the home but many have conditions that require staff assistance to do so. Regarding activities, we have a varying in house program each week and recently had three trips to the seaside in August which residents enjoyed but your mother declined to attend. Staff turnover is currently at ~10% whereas the national average is over 30%, therefore we, unfortunately, disagree with your perception.