Thank you for your review. We value all feedback and take issues raised extremely seriously. I understand that you have been invited to meet with our Home Manager to resolve any concerns, who has been part of the Mountview team since the home opened. Following a positive recruitment drive, we have a number of new staff who will be in post by Mid-October after completing our intensive induction and training programmes. If you wish to discuss anything further, please contact me on 0113 3854131.