Thank you, Carlton, for taking the time to leave us your feedback regarding The Vale Care Home. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate you taking the time to share your concerns and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.