Thank you for your comments, we are really pleased that you and your mother are happy with our home. We are always looking at ways to improve our services and we appreciate your feedback. Regarding your point about cleanliness, I would appreciate the opportunity to discuss this with you, because we do like to pride ourselves on a clean and odorous free home and I would really like to make sure your mothers room is as it should be. Regarding the matter of your impression about is being short-staffed, I would like to reassure you that we always staff our floors safely so we can meet the needs of our resident's. If anyone calls in sick we do our utmost to bring in additional team member's.