We thank you for taking the time to review our service and I shall pass on your comments to the Kenbrook team. We are always happy to meet with families to discuss any matters and as you kindly confirm we are more than happy to answer any questions relating to the care of your loved one. I trust we will continue to offer the service and support your mother needs and would advise that our door is always open for comments and suggestions to enable us to continue to meet your expectations.